It\u2019s not like companies haven\u2019t tried to optimize knowledge sharing. According to the same IDC report, businesses have invested over $2.7 billion per year in knowledge management automation since the 1990s. Every year. But have these expensive attempts worked? Mostly they haven\u2019t, primarily because the technologies and tools invested in have been too complicated, posed security risks, or not considered the barriers human nature poses to information sharing.<\/p>\n
But AI has changed all of this. Embedding artificial intelligence in enterprise knowledge management platforms gives you powerful search capabilities, automated knowledge retrieval, and instant organization of all entries. This alone reduces the frustration of endless searches for information and ensures that employees can focus on their work instead. It boils down to time, money, and opportunities you now won\u2019t miss.<\/p>\n
But AI can do even more.<\/p>\n
Discover the capabilities of your own enterprise AI knowledge management system <\/p>\n
Foundations of enterprise knowledge management<\/h2>\n
Before we talk about the opportunities artificial intelligence holds for business, let\u2019s take a step back and discuss the basics: What is an enterprise knowledge base? In short, it is a centralized repository of information. To elaborate, a knowledge base isn\u2019t merely a static collection of information but a dynamic resource, with a capacity to grow and evolve as the company develops.<\/p>\n
A knowledge base is also an integral component of enterprise knowledge management: a system for leveraging and organizing information within the company through creating, retaining, transferring, and applying knowledge.<\/p>\n
Knowledge creation<\/strong> happens through research, experimentation, and collaboration. Basically, it is the process of generating new ideas, identifying opportunities, exploring new concepts, and developing innovative solutions.<\/p>\n Knowledge retention<\/strong> is about preserving existing knowledge, ensuring long-term access to critical assets like documents, data, and expertise. This involves systems for documentation, training, and structured processes to effectively capture and store information.<\/p>\n Knowledge transfer<\/strong> requires an effective system for sharing expertise between employees and teams through methods such as mentoring, coaching, and structured sessions like communities of practice.<\/p>\n Knowledge application<\/strong> is translating knowledge into action to solve problems and make strategic decisions. This involves training, using decision-making frameworks, and sharing best practices across the organization.<\/p>\n But a knowledge management system is not enough; you still need a centralized place to consolidate all company knowledge that is accessible to all employees at any time. And that is where AI-powered platforms come into play.<\/p>\n The rise of generative AI<\/a> has completely altered the landscape of knowledge management tools. Many platforms have started benefiting from AI advantages, including streamlined workflows, automated tasks, and improved user experiences.<\/p>\n But what exactly does AI offer<\/a> for enterprise knowledge management systems? Let\u2019s look at some solutions that are already up and working.<\/p>\n Atlassian Intelligence<\/a> is an AI-based chatbot<\/a> that answers questions to improve teamwork and help employees collaborate. Slite<\/a> is an AI-powered enterprise knowledge base capable of locating information and delivering tech documentation. Glean<\/a> is an AI platform designed to help find information and automate data-related processes.<\/p>\n In terms of more sophisticated solutions, we can identify Microsoft Sales Copilot<\/a>, an AI assistant designed to automate CRM tasks and optimize routine sales processes, and Intercom\u2019s Fin<\/a>, an AI-powered bot that can handle typical customer inquiries addressed to support.<\/p>\n Why did Intellias go through the trouble of creating its own enterprise AI knowledge management system when there are plenty of ready-to-use tools out there? Well, we needed a universal solution that would go beyond sorting data and searching for information.<\/p>\n That vision led us to develop IntelliAssistant<\/a> \u2013 a technology-agnostic GenAI accelerator adaptable to different businesses, industries, and ways of working. It encompasses the best of knowledge management, proactive customer assistance, and advanced features to deliver an enterprise solution for the new era.<\/p>\n What can it do?<\/p>\n Act as a personal assistant<\/strong><\/p>\n IntelliAssistant can handle a vast variety of tasks, from helping to onboard new hires to finding specific information buried deep within the company\u2019s files and guiding new employees through established work processes. But it doesn\u2019t stop there.<\/p>\n IntelliAssistant doesn\u2019t just wait for employees to reach out: It can contact them first. For example, during emergencies like floods, earthquakes, or air raids, IntelliAssistant can send alerts, check on employees\u2019 safety, and collect responses. It also provides critical security alerts, such as warnings about potential cyber threats, and can even generate and update passwords for enhanced security.<\/p>\n Drive sales activities<\/strong><\/p>\n IntelliAssistant can step in when a sales representative is getting ready for a meeting with a potential client and needs examples of relevant case studies that showcase the company\u2019s expertise. Instead of browsing through folders or bothering teammates for suggestions, our team members can ask IntelliAssistant to instantly provide case studies tailored to the industry, technology, or client type, enabling our sales team to deliver highly targeted and impactful presentations.<\/p>\n Optimize daily workflows<\/strong><\/p>\n Designed to fit seamlessly into existing systems, IntelliAssistant became a natural extension of the tools already used within the company and was taught to take actions on behalf of employees.<\/p>\n When a coworker needs to book a vacation, IntelliAssistant can do it. A request to the IT or security team? IntelliAssistant can create a task and assign it to the appropriate department. It can even plan employees\u2019 schedules, book calendar events, and streamline daily tasks.<\/p>\n Moreover, IntelliAssistant can independently keep employees informed on updates about its new features and capabilities, ensuring everyone stays in the loop without any additional effort.<\/p>\n Plan employees\u2019 careers and personal growth<\/strong><\/p>\n Aiming to go beyond knowledge management, we gave IntelliAssistant the ability to manage careers. Having full access to Fuel50 Career Drive and internal documentation, it can guide our coworkers through promotion plans, offer rotation options to broaden their skill sets, and provide personalized recommendations to enhance career development.<\/p>\n Ensure enterprise-grade security<\/strong><\/p>\n As for security, IntelliAssistant has been developed with all the required measures to make sure that the information is safe within the enterprise. Everything it accesses, processes, and communicates from the enterprise knowledge base is contained within the organization, with no risk of data leaking to outside parties. IntelliAssistant does not transmit any internal information beyond the company’s secure environment, safeguarding sensitive data.<\/p>\n Discover your AI readiness with a complimentary AI maturity assessment <\/p>\n AI in enterprise knowledge management software<\/h2>\n
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<\/p>\nIntelliAssistant: Transforming our enterprise knowledge management system<\/h2>\n
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<\/p>\nOpt for AI in enterprise knowledge management software<\/h2>\n