{"id":52005,"date":"2022-11-22T12:43:52","date_gmt":"2022-11-22T11:43:52","guid":{"rendered":"https:\/\/intellias.com\/?p=52005"},"modified":"2025-01-03T18:42:40","modified_gmt":"2025-01-03T16:42:40","slug":"delivering-tech-value-to-a-leading-non-performing-loan-management-agency","status":"publish","type":"post","link":"https:\/\/intellias.com\/delivering-tech-value-to-a-leading-non-performing-loan-management-agency\/","title":{"rendered":"Delivering Tech Value to a Leading Non-Performing Loan Management Agency"},"content":{"rendered":"

Project snapshot<\/h2>\n

An innovator and leader at heart, our client aims to stay at the forefront of credit management. Being bold and searching for flexible solutions for their customers is what makes the agency stand out and enables them to transform the debt management industry.<\/p>\n

As demand for clear and easy loan management grows across Europe, so does our client\u2019s business. With offices in Norway, Sweden, Denmark, Finland, Spain, Portugal, and Italy, the company is constantly expanding into new markets. Intellias is helping the agency build a non-performing loan (NPL) and credit management platform for pan-European users at an accelerated pace. The platform focuses on servicing and purchasing unsecured NPL portfolios through partnerships with European financial institutions.<\/p>\n

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Our client offers the entire value chain, from invoice and arrears administration, ongoing purchases of receivables, factoring, and reminder and debt collection services to purchases of overdue monetary claims. Their key to success is understanding people\u2019s challenges and helping people find their way out of difficult financial situations.<\/p>\n <\/div> \n <\/div>\n

Business challenge<\/h2>\n

The credit management agency launched a multi-phase cooperation with Intellias to accelerate their IT potential. Acting as a dedicated technology partner, we deliver value-added software engineering services, including advanced business intelligence (BI) and data warehousing services together with infrastructure setup and support at scale.<\/p>\n

Expanding their debt collection business across European markets, our client recognized an opportunity to dramatically improve the cost efficiency of their services by harnessing the power of Intellias\u2019 financial technology expertise. With all processes standardized and centralized within a unique NPL management platform, the company can make more accurate and data-driven decisions country by country. The main idea of the project is to apply modern BI techniques on top of debt portfolio data to boost the capabilities of data processing.<\/p>\n

\"Delivering<\/p>\n

Solution delivered<\/h2>\n

Removing the client\u2019s headaches<\/h3>\n

Our client needed a cross-regional team. As a global company, Intellias managed to unite tech experts from different countries in one team to work on the credit management platform. We also built a nearshore engineering<\/a> center and an office in Spain to be as close to our client as possible.<\/p>\n

When we started our partnership, we detected two main problems in the NPL market: the quality of customer relationship management (CRM) tracking and the quality of business intelligence. While delivering numerous technology solutions, Intellias focused on value-added business intelligence and data warehouse services to help our client take their first brave steps towards data-led strategies, tech scaling, and cost efficiency.<\/p>\n

An important milestone was building a non-performing loan management platform that would simplify debt processing and streamline operations both for debtors and collectors. The platform tracks behavioral patterns of debtors, such as payment habits, credit scores, and budgeting discipline.<\/p>\n

\"Delivering<\/p>\n

From supporter to value-driven partner<\/h3>\n

Early on in our cooperation, our client needed to align the growth of their tech division with the growth of the overall business when expanding geographically. Intellias stepped in to ensure our client\u2019s rapid technology scaling.<\/p>\n

After establishing an engineering center, we built a set of Dynamics 365-based solutions for our client\u2019s CRM system, including:<\/p>\n